A diverse team of doctors committed to patient care
All of our consultations are by appointment only, so you’ll always be able to book in. We have clinicians fluent in a host of different languages, including French, Yoruba, Hindi, Punjabi, Igbo, Sinhala, Farsi, Tamil, and Persian.
Standard GP appointments are available for non-members, which covers check-ups, prescriptions, referrals and other common everyday health needs. Members can bulk bill these appointments and also book in for more detailed procedures – see info below.
With telehealth you can have your doctor’s appointment from the comfort of your own home
You no longer need to visit the clinic to get medical advice. With telehealth you can talk with your favourite GP whenever you need to, no matter where you are. Of course, some conditions will still be better treated in person – your GP will let you know if this is the case.
The eligibility for Telehealth has recently changed. You must now have seen any GP from the National Health Co-op in the last 12 months to be able to have a Telehealth appointment with the NHC.
Exceptions to this rule are:
- Infants under 12 months old
- People experiencing homelessness
- People residing in parts of the country with Stage 3 COVID restrictions.
To book a telehealth appointment, follow the below instructions:
- Book your appointment as per normal over the phone, online, or via the HotDoc app. Select ‘Telehealth Appt’ or if booking over the phone, inform the Receptionist that you would like it to be via telehealth.
- You will have the option to choose either a video call or standard phone call. If you choose video, you will receive an SMS with the link for the appointment.
- The doctor will call you to start the appointment, so please be ready! Your privacy is essential – so please find a quiet, private place to speak with the doctor.
- After the appointment you can pick up your prescriptions and referrals from the clinic. Alternatively, prescriptions can be sent to your local chemist. And that’s it – anything further will be communicated by the doctor.
Caring nurses to support you
We have nursing services in clinic to ensure that your experience is as smooth as possible.
Our nursing team work closely with the doctors to provide the best level of patient care. This includes delivering vaccinations, attending to wounds, and preparing patients for more complex procedures. They have a wealth of knowledge to answer your questions and collaborate with the doctors to ensure your situation and medical history are always taken into account.
Procedures and Minor Surgeries are available for NHC members
We offer a range of more detailed procedures exclusively to members. Most procedures are available at every clinic. To book please call us on (02) 6178 0400 – unfortunately they can’t be booked online.
Ear wax is the ear’s self-cleaning function. It protects the ear canal and also has antibacterial qualities. However at times this function is disrupted, leading to an excess of impacted wax which can cause pain, irritation and hearing loss. As we get older our ears tend to create a drier wax, meaning this occurs more regularly.
Ear syringing is a common treatment for removing excess ear wax which your doctor may recommend if treatments like ear drops are ineffective. Warm water is used to flush the ear wax and clear out the ear canal.
We offer a range of minor surgeries, including;
- Excisions and Biopsies – Removal of moles, cysts, ulcers and other unwanted skin ailments.
- Ingrown toenails – Where simpler treatments prove ineffective, we offer surgical treatment under local anaesthetic.
- Cryosurgery/Liquid Nitrogen Therapy – A common practice for removal of warts and other benign skin lesions, this involves using liquid nitrogen to freeze the lesion and stop its growth.
Whether it’s a burn, a cut, or a recovering surgical incision, we’re equipped to take care of wounds and nurse you back to recovery. This includes cleaning and dressing of wounds, management of infection, and advice on how to ensure it heals as quickly as possible.
A low iron level is one of the most common dietary deficiencies in Australia, particularly for women. As well as tiredness and lack of energy, it can weaken the immune system, impair brain function and cause complications during pregnancy.
When oral and dietary remedies prove ineffective, your GP may recommend that you get an Iron Injection/Infusion. This involves a slow intravenous injection of iron in a safe process which is delivered by our team in clinic.
Our members can access both Mirena intrauterine device and Implanon insertions, as part of our dedication to Women’s Health.
Stay safe at work with occupational assessments
Workplace and occupational assessments are available at all of our clinics. Please note that Medicare does not cover all of these services meaning some can’t be bulk billed, refer to our pricing guide for full information.
To book these assessments please call us on (02) 6178 0400 – unfortunately they can’t be booked online.
In some instances the Government will ask you to support your driver’s license application with a medical assessment from a GP. For a standard license to drive a car this generally applies for new license applications, where there is a history of health conditions such as epilepsy, diabetes or heart conditions, and for those aged 75 and above. These assessments can be bulk billed at the NHC.
If driving is a core part of your job – for example a taxi driver, bus driver or truck driver – you will need to get a Commercial Driver’s Health Assessment as part of the license application. We can help with this assessment, however unfortunately they can’t be bulk billed.
As part of a claim for Worker’s Compensation, you will need to be assessed by a doctor to establish how severe your injury is and what rehabilitation processes are required. This may be just a single assessment or involve follow up appointments over time. Please note that these appointments will need to be paid for unless you can provide claim acceptance details in the form of a claim number from your employer’s insurer.
Are you an HR or workplace safety manager? We have relationships with some of the ACT’s largest businesses to provide their Pre-Employment and Worker’s Compensation Assessments and would be delighted to work with your organisation in this capacity. Visit our Partnerships page for more info.
We can help you manage chronic conditions
Continuity of care is a core part of the NHC service. All our consultations are by appointment, so you can book in with your preferred doctor and know that they’ll be familiar with your medical history.
If you have a chronic health condition – including diabetes, respiratory conditions and heart conditions – our team can help you with everyday management. From monitoring of symptoms and medications, to care plans and mental health support, we’re here to make sure you have the support you need.
With the help of a doctor you can beat smoking
We know it’s difficult to quit smoking and our team is dedicated to helping you through the process. Put simply, smoking remains amongst the most dangerous things you can do for your health.
The first step is to start a conversation. The doctor will get to know the role that cigarettes play in your life and then provide you with a comprehensive plan to give them up – whether that’s a behavioural solution, a nicotine replacement or other relevant medications.
With a little bit of help you can finally kick cigarettes for good. Talk to one of our GPs to start the process – this involves just a standard GP appointment which are available to members and non-members alike.
Don’t let alcohol and other drugs take over your life
Alcohol and other addictive substances take a huge toll on our community. The Alcohol and Drug Foundation estimate they account for over 4,000 deaths a year in Australia, costing over $23 billion to the economy.
If you’re worried about the impact that alcohol or other substances are having on your life, a conversation with your GP is an important first step. Our team will take the time to understand your circumstance, advise on management strategies and put together a plan to move forward – including referrals to allied health and medical specialists for help where appropriate.
All of our GPs are qualified to help with this – and can be accessed by members and non-members alike.
Bulk Billing GP services in the ACT and Yass
We provide bulk billed GP services to members at our 9 clinics across the ACT and Yass. This covers standard GP appointments, health checks and many vaccinations, with just a few detailed procedures incurring an out of pocket cost. Non-members can access standard GP appointments for $70.
Affordable family healthcare
Unlimited bulk-billed healthcare for you and your family all year round as a member.
Bulk billed by appointment
Forget long wait times, get access to a bulk billed GP at a time that suits you.
More than a doctor
We are a not-for-profit, cooperative organisation. Members have ownership and ensure that the local community benefits.
Stay informed about Your Health
Our team of GPs and allied health professionals share their favourite tips and resources to help you look after your everyday health and wellbeing.