Up to date information can be found here:


Latest Update: Thursday 2 April 2020, 5:00pm

It’s important for Canberrans to remain calm and keep informed, and to keep focussed on the practical things we can all do to protect ourselves, our families and the most vulnerable in our community.

The ACT Government has established a dedicated COVID- 19 website for all information about the health and economic response to the pandemic in the ACT. For further information, visit www.covid19.act.gov.au.

We encourage all Canberrans to continue to stay up to date on developments through the  COVID-19 website, as well as ACT Health social media channels.

People who are concerned and want further information on the virus, can also call the Australian Government’s Coronavirus Health Information Line on 1800 020 080. The line operates 24 hours a day, seven days a week.

For details on how the ACT stats compare to other jurisdictions across Australia, visit the Australian Government Department of Health website. This information is updated daily.


Update: Friday 28 March 2020

If you have recently returned from:

  • China
  • Thailand
  • Japan
  • Hong Kong
  • Singapore
  • Indonesia
  • Cambodia
  • Iran
  • Italy
  • South Korea
  • Thailand

(or have had a close contact with someone who recently returned from one of these countries), and are feeling unwell or suspect you may have symptoms of Coronavirus, you should seek medical advice.

This includes but is not limited to a history of fever, sudden onset of respiratory infection with shortness of breath, cough or sore throat.

Please note that you are able to seek information on Coronavirus/COVID-19 by calling the Coronavirus Health Information Line on 1800 020 080. The line operates 24 hours a day, seven days a week.

If the above Criteria apply to you and you require an appointment, please notify a Receptionist on the phone that you are experiencing symptoms of the Coronavirus so that appropriate isolation measures can be taken upon your arrival at the clinic. This will prevent infecting other people in the case that you do in fact have the disease. This also means that your doctor is aware of your symptoms and your travel history ahead of the appointment time.

It is important that you promptly use one of the masks available at our clinic front desk and also comply with all precautionary instructions provided by our staff during your clinic visit.

Up to date information can be found on the relevant web pages below:

In the case of a medical emergency, call 000.


Friday 20 March 2020, 11:30am

With so many Australians currently self-isolating, here are some tips and restrictions to follow:

  1. Self-isolation means – no visitors, no events, no leaving the house except for medical appointments
  2. Ask a family member or friend to deliver groceries if needed and leave them at the front door
  3. If you leave the house for a medical appointment, make sure to wear a mask at all times
  4. If you are self-isolating due to having a confirmed case of Coronavirus, but are not being hospitalised, in order to keep any family members living with you safe:
  • Use separate bathrooms where possible
  • Sleep in different rooms
  • Do not eat meals together
  • Practice strict hygiene and hand washing techniques
  • Wear a face mask when in communal areas

Click here for instructions on how to wash your hands properly.


Stay safe.
National Health Co-op Team



Update: Thursday 19 March 2020, 10:30am

Our clinics are committed to providing you with the best service we can in this difficult time as we all manage the COVID-19 pandemic.

We are experiencing a high volume of calls and emails and not every email can be answered personally as quick as we normally do. Please be patient with us.

Our medical staff are continuing to provide excellent service and we understand our community is worried. You will be asked a series of questions when you make an appointment by phone and it is important you follow those instructions. Please do not demand a Coronavirus test as we need everyone to cooperate with their GPs instructions.

Some of our staff may be wearing a mask or protective equipment as we have given them that choice. It does not mean they are sick and you should not be concerned if any NHC staff are wearing a mask.

All clinics are open and we thank those members who have been recommending our service to new members and the broader community.


Please take care of each other.
National Health Co-op Team



Update: Wednesday 18 March 2020, 9:00am

Yesterday the Australian Government advised that any Australians who are currently overseas should return to Australia as soon as possible as many countries are shutting their boarders and you may not be able to get home. Please remember that once you return to Australia, you must self-isolate for 14 days from home.

You may also be hearing the term ‘flatten the curve’ a lot in the media lately. This means to practice social distancing (e.g. no social gatherings, no visitors, no events, and in some cases, no work). By doing this, the spread of the Coronavirus will slow down, relieving the pressure on the healthcare system and allowing those members of our community in most need to receive the care they require.

Below are some tips on how to prevent the spread of the virus:

  • Wash your hands regularly with soap and water for 20 seconds, or use hand sanitiser
  • Keep your distance from others and avoid physical contact
  • If you need to sneeze or cough, do so into your elbow or a clean tissue which is then discarded
  • Practice social distancing


As always, stay safe and continue to look after those in your community in most need.

For the most up to date information please visit https://health.act.gov.au/public-health-alert/updated-information-about-covid-19

National Health Co-op Team



Update: Monday 16 March 2020, 4:30pm

As of today there are changes to the way the COVID-19 virus is being managed in our community.

The key changes are:

  • anyone returning to Australia from overseas must self-isolate for 14 days and monitor for symptoms of Coronavirus
  • in the ACT a public health emergency has been declared providing the Government with authority to take action to reduce the spread of the virus and protect Canberrans

If you are experiencing symptoms or need advice, here is what you can do:

  • call the Coronavirus Health Information Line on 1800 020 080 and follow any relevant advise provided
  • call the NHC on 6178 0400 and our friendly receptionists will be happy to help in any way
  • email us at [email protected] with your question and we will get back to you as soon as possible

Please continue to monitor for symptoms including fever, cough, sore throat or difficulty breathing.

Stay safe and look after others in your community.
National Health Co-op Team




Posted in News02/04/2020